Our Appointment System
Book face-to-face or telephone appointments with your GP, nurse or clinician at a time that suits you.
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Problems booking online appointments?
Other ways to book an appointment
- By phone – please call the surgery on 020 8813 5346
- In person – please visit the surgery between 8am and 6.30pm and speak to one of our receptionists.
- Online booking – via Patient Access which provides 24 hour access to booking an appointment.
- Using the NHS App
Urgent cases are seen on the day
If your condition is non-urgent you can expect to see a GP within 2 working days, though you may have to wait longer if you want to see a particular GP.
Nurses based in in our practice treat patients for a wide range of common conditions. You can expect to see a qualified nurse with in one working day.
Tell us if you want someone to accompany you during a examination or a private room to discuss any matters.
You can book to have a telephone consultation with a doctor. He or she will ring you at an agreed time on the telephone number you have given. If you are only available on a mobile phone, you will be expected to ring the practice at the agreed time.
Please note the following
- If you decide that, your appointment is no longer needed, please ring up and cancel so that someone else can have the appointment instead.
- Does more than one family member need to see the doctor? If so, please make a separate appointment for each person.
- If you have several different problems to discuss, please make a longer appointment or separate appointments. Your doctor has only 10 minutes for each routine consultation.
The Practice offers a range of appointment times to patients, which as a minimum include morning and afternoon appointments – five mornings and four afternoons per week. Appointments are made by in person or by ringing the normal surgery telephone number – 020 8813 5346.
The Practice is always looking for new ways to help our patients and improve the service we offer.
These appointments are for the patients who want to see the GP for their routine medical conditions eg. about medication, referrals, queries about medical conditions, Long-time illness, and Sick notes.
Urgent / Telephone Consultations
These appointments are for the patients who need medical help urgently. Urgent appointments are for medical emergencies that cannot wait until the next day to be treated.
We try to accommodate the needs of patients to speak with a GP or Nurse on the telephone in urgent medical conditions. The receptionist will take details of your medical emergency and these will be given to the triage GP. The GP will then telephone you back to discuss your symptoms and will assess how urgently you need to be seen. Please make sure that you are free to receive the GP’s call.
Extended Opening Hours for Pre-Booked GP Appointments
The practice has a long history of providing extended hours and we are happy to continue to provide this service to our patients & to respond to the Government’s drive to improve GP access for commuters and other patients who are unable to attend for a routine appointment during normal surgery hours.
One GP will continue to work in the evenings on Monday, Tuesday and Friday between 6.30pm and 7.00pm for routine appointments.
Text Messaging Reminders
You can now register to receive information by text message on your phone regarding appointments and healthcare. It is important that we have your up to date telephone numbers.
If you wish to register for this messaging service please fill out the consent form. Copies can be picked up in the hall or ask a member of staff.
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