Comments & Complaints

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We constantly strive to give you the highest possible standard of service and we try to give you the best possible care and attention. If you have any suggestions or feel you have reason to complain about the service you received, please contact the Practice Manager. We operate a practice complaints procedure as part of the NHS system for dealing with complaints. Our system meets national criteria.

How to complain

Our practice complaints leaflet gives details of the procedure and is available in our patient waiting area.

The Health Service Ombudsman

The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:

1. Getting it right
2. Being customer focused
3. Being open and accountable
4. Acting fairly and proportionately
5. Putting things right
6. Seeking continuous improvements

If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman. 
Tel: 0345 015 4033 

Email: phso.enquiries@ombudsman.org.uk

Write:
Millbank Tower
Millbank
London
SW1P 4QP.